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Tonight, at 5:37, we ordered food from a restaurant via delivery.com.
About an hour and a half later, we called the restaurant to make sure nothing was wrong, and the person answering the phone said that the food would be sent out to us in about 7 minutes.
As I was starting to be concerned, a delivery person delivered food. We took it, and he left.
We then opened it and saw that this was not our order. It had our name on it, but was a completely different order from a completely different restaurant, and ordered, apparently, through Uber Eats. We ordered via delivery.com.
We've been talking to the restaurant (baffled, swears they made what we ordered, and we've no reason to doubt that -- they don't make the stuff that arrived) and delivery.com (boggled, asked for order numbers, pictures of receipt and food, which we sent), and sent a message to Uber Eats's support system after confirming that there's no suddenly appearing order from us on their site.
We ate the food that was delivered, which, fortunately, is definitely within our range of Stuff We Consider Yummy, but... this was not what we ordered, nor from whom, nor via which delivery service. We are boggled.
About an hour and a half later, we called the restaurant to make sure nothing was wrong, and the person answering the phone said that the food would be sent out to us in about 7 minutes.
As I was starting to be concerned, a delivery person delivered food. We took it, and he left.
We then opened it and saw that this was not our order. It had our name on it, but was a completely different order from a completely different restaurant, and ordered, apparently, through Uber Eats. We ordered via delivery.com.
We've been talking to the restaurant (baffled, swears they made what we ordered, and we've no reason to doubt that -- they don't make the stuff that arrived) and delivery.com (boggled, asked for order numbers, pictures of receipt and food, which we sent), and sent a message to Uber Eats's support system after confirming that there's no suddenly appearing order from us on their site.
We ate the food that was delivered, which, fortunately, is definitely within our range of Stuff We Consider Yummy, but... this was not what we ordered, nor from whom, nor via which delivery service. We are boggled.