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I recently ordered three journals, from different vendors on Etsy.
One, from KajuArtLARP was a group present for a friend. I'd hoped it would arrive before their birthday. It arrived about a week earlier, which is to say about two days after I ordered it, and they like it. I left a review, as one does, and recommend the seller.
One, from BitchyChickenJournal took a while to get here, and I think only arrived at all because the seller poked the right people.
When I first ordered it, they asked if I wanted them to send it right away, wait until the postage was more reasonable, or cancel the order. I opted to wait, and when it was sent out, tracked it via Etsy as far as the nearest port to where it was made. I reckoned it'd take a month or two to arrive.
And Etsy showed no progress. I didn't bug the seller, as this was not something in their control. But after rather longer than two months, USPS sent me a letter saying the seller was asking if I had received the package, providing a checklist and a postage paid envelope.
Or, rather, it said that a seller from the same country as the maker of the journal was asking if I had received a package. USPS did not give me any details beyond, I think, a country. Despite this, I could figure out what package it was referring to.
I checked the "no, haven't received it" box, signed it, and mailed it back.
And a couple weeks later, thanks to the very conscientious sender, it arrived. And wow, it is a gorgeous book, even prettier than the pictures. Naturally, I went to Etsy to leave a review.
Only, Etsy won't let me do this because the window for this is a hundred days. The book did not arrive during this window, and only arrived at all because the seller knew what to do, despite my not thinking to ask them. This is a seller I really want to praise.
I sent Etsy a "here's what happened, so can you re-open that window so I can leave a review" and let the seller know what had happened. The seller thanked me and put no pressure whatsoever on me to do anything.
Etsy still has not gotten back to me on this.
Most recently, I ordered an interesting journal from ExSapientia, this one. Most folks who know me will immediately understand why I wanted this. It's interesting. It's useful. It looks good.
As before, I tracked it to the nearest port. Then nothing. Then, Murphy's Law kicked in, and it arrived when we were out getting our second Moderna shot, which obviously took precedent. So I came home to find a delivery slip for USPS, with a bunch of options detailed on the back, and as far as I could tell, the only one I could take was to pick up the thing in person.
I called USPS to ask about that. And USPS's automated system couldn't find any info, but let me ask to speak to a live human and offered to have the live human call me back.
The person who called me back looked into this and found that they couldn't get information about the number on the slip or reschedule the package. They assured me the package would be at the post office for the next several days and apologized. I assured them that it was fine. They'd done what they could.
Today, I walked out to the post office, got the package with no fuss, and got home, exhausted, as the shot is still draining my energy. Glad to get the exercise, though, and the package. And though I'm micronapping at the keyboard, I tried to leave a review on Etsy, because this beauty is exactly, EXACTLY what I wanted.
And I cannot leave a review because the delivery window doesn't end until 29 April 2021. I explained this to the seller, who thanked me for letting them know I had the package and told me that, yes, that's standard on Etsy.
I've told both vendors they can quote what I said about how happy I am with the books. And I left a review about another notebook I picked up, this one from ArteOfTheBooke. Lovely little book, arrived fast, exactly as advertised.
So, I've dealt with four wonderful sellers, acquired four very different journals, all beautiful in their own ways. And I know it's important to leave feedback, especially since Etsy will blame vendors if customers give them poor reviews for postal issues over which the vendors have no control whatsoever. And I can easily and quickly evaluate a blank journal -- this isn't like a novel I really want to read first. I can do a happy review the day I get the item.
And Etsy has made this impossible in two out of four cases. In one of them, at least I will be able to leave positive feedback in about three weeks. In the other, I can't do that.
And that sucks. But I can write all of the above, even with Moderna Micronaps.
One, from KajuArtLARP was a group present for a friend. I'd hoped it would arrive before their birthday. It arrived about a week earlier, which is to say about two days after I ordered it, and they like it. I left a review, as one does, and recommend the seller.
One, from BitchyChickenJournal took a while to get here, and I think only arrived at all because the seller poked the right people.
When I first ordered it, they asked if I wanted them to send it right away, wait until the postage was more reasonable, or cancel the order. I opted to wait, and when it was sent out, tracked it via Etsy as far as the nearest port to where it was made. I reckoned it'd take a month or two to arrive.
And Etsy showed no progress. I didn't bug the seller, as this was not something in their control. But after rather longer than two months, USPS sent me a letter saying the seller was asking if I had received the package, providing a checklist and a postage paid envelope.
Or, rather, it said that a seller from the same country as the maker of the journal was asking if I had received a package. USPS did not give me any details beyond, I think, a country. Despite this, I could figure out what package it was referring to.
I checked the "no, haven't received it" box, signed it, and mailed it back.
And a couple weeks later, thanks to the very conscientious sender, it arrived. And wow, it is a gorgeous book, even prettier than the pictures. Naturally, I went to Etsy to leave a review.
Only, Etsy won't let me do this because the window for this is a hundred days. The book did not arrive during this window, and only arrived at all because the seller knew what to do, despite my not thinking to ask them. This is a seller I really want to praise.
I sent Etsy a "here's what happened, so can you re-open that window so I can leave a review" and let the seller know what had happened. The seller thanked me and put no pressure whatsoever on me to do anything.
Etsy still has not gotten back to me on this.
Most recently, I ordered an interesting journal from ExSapientia, this one. Most folks who know me will immediately understand why I wanted this. It's interesting. It's useful. It looks good.
As before, I tracked it to the nearest port. Then nothing. Then, Murphy's Law kicked in, and it arrived when we were out getting our second Moderna shot, which obviously took precedent. So I came home to find a delivery slip for USPS, with a bunch of options detailed on the back, and as far as I could tell, the only one I could take was to pick up the thing in person.
I called USPS to ask about that. And USPS's automated system couldn't find any info, but let me ask to speak to a live human and offered to have the live human call me back.
The person who called me back looked into this and found that they couldn't get information about the number on the slip or reschedule the package. They assured me the package would be at the post office for the next several days and apologized. I assured them that it was fine. They'd done what they could.
Today, I walked out to the post office, got the package with no fuss, and got home, exhausted, as the shot is still draining my energy. Glad to get the exercise, though, and the package. And though I'm micronapping at the keyboard, I tried to leave a review on Etsy, because this beauty is exactly, EXACTLY what I wanted.
And I cannot leave a review because the delivery window doesn't end until 29 April 2021. I explained this to the seller, who thanked me for letting them know I had the package and told me that, yes, that's standard on Etsy.
I've told both vendors they can quote what I said about how happy I am with the books. And I left a review about another notebook I picked up, this one from ArteOfTheBooke. Lovely little book, arrived fast, exactly as advertised.
So, I've dealt with four wonderful sellers, acquired four very different journals, all beautiful in their own ways. And I know it's important to leave feedback, especially since Etsy will blame vendors if customers give them poor reviews for postal issues over which the vendors have no control whatsoever. And I can easily and quickly evaluate a blank journal -- this isn't like a novel I really want to read first. I can do a happy review the day I get the item.
And Etsy has made this impossible in two out of four cases. In one of them, at least I will be able to leave positive feedback in about three weeks. In the other, I can't do that.
And that sucks. But I can write all of the above, even with Moderna Micronaps.
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