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When I pack for a convention or other long trip -- or, for that matter, for a number of shorter ones, like the trip to visit my mother today -- the part that always takes longest, I think, is choosing which book to read, or which book to pack to read after the book I'm currently in the middle of.
There are instructions online about how Sidekick users can restore their contacts, bookmarks, and other lost data. Alas, I still cannot do this.
Last night, I called T-Mobile to check my best guess for why, to wit: Every other Sidekick user who'd lost data was trying to do exactly the same thing. The woman I spoke to said that I was the first person she'd spoken with who understood the problem.
I decided to double check on the 200 bonus minutes I was promised back before T-Mobile realized just how bad the situation was. Good news: Yes, I have them. Bad news: These last 3 months, not the year I'd been told. The woman I spoke to saw the note about it being for a year on the account, but had no way to make it so, as the minutes expire after 90 days and cannot be renewed. Mediume news: I find I do not care enough to make a stink. If I don't use these minutes in those 90 days, I'm likely not to need them.
That said, yes, T-Mobile should stand by what its people say, within reason. I specifically asked how long the minutes were good for when I was offered them, and if whoever told me a year and annotated my record thus had no authority or power to deliver, I really should not have been told a year.
I'm watching to see what T-Mobile's going to do when the dust settles a little more. I like the Sidekick -- but I need a phone that will function, and that includes the folks who are supposed to do the back up doing it. (Hello, Microsoft Danger!) I would prefer to stay with T-Mobile -- but I really need to know that the company's understanding of its customers' inconvenience extends to real compensation and to trust that if I am told I am being given something, I am really being given all of what is promised.
Last night, I called T-Mobile to check my best guess for why, to wit: Every other Sidekick user who'd lost data was trying to do exactly the same thing. The woman I spoke to said that I was the first person she'd spoken with who understood the problem.
I decided to double check on the 200 bonus minutes I was promised back before T-Mobile realized just how bad the situation was. Good news: Yes, I have them. Bad news: These last 3 months, not the year I'd been told. The woman I spoke to saw the note about it being for a year on the account, but had no way to make it so, as the minutes expire after 90 days and cannot be renewed. Mediume news: I find I do not care enough to make a stink. If I don't use these minutes in those 90 days, I'm likely not to need them.
That said, yes, T-Mobile should stand by what its people say, within reason. I specifically asked how long the minutes were good for when I was offered them, and if whoever told me a year and annotated my record thus had no authority or power to deliver, I really should not have been told a year.
I'm watching to see what T-Mobile's going to do when the dust settles a little more. I like the Sidekick -- but I need a phone that will function, and that includes the folks who are supposed to do the back up doing it. (Hello, Microsoft Danger!) I would prefer to stay with T-Mobile -- but I really need to know that the company's understanding of its customers' inconvenience extends to real compensation and to trust that if I am told I am being given something, I am really being given all of what is promised.
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